Craig Parkin is Managing Director, Regional General Manager for the MidAtlantic Region of TIAA’s Institutional Retirement Business. In this role, Craig’s team is responsible for all aspects of client relationships in the higher education segment with his client’s retirement assets exceeding $75B for more than 650,000 participants.
Prior to this role, Craig was the Business Effectiveness Lead for TIAA’s Retail Financial Services business. Craig led the execution of critical programs to improve customer outcomes, drive productivity, efficiency and simplification of core processes. Previously, as Chief Operating Officer for the Retail Products & Services Business, he led strategic planning, performance reporting, program management, risk and compliance coordination, employee engagement, advisor services and internal sales and product marketing support. Craig also served as Head of Relationship Management for the company’s 529 college savings business, overseeing a client portfolio exceeding $15 billion in assets.
Craig holds a B.A. degree in economics from Colgate University and was a Hugh McColl Sr. Fellow at the McColl School of Business at Queens University, where he received his MBA and executive coaching certification.